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HOME - General Terms and Conditions

General Terms and Conditions

Semitour Périgord, a semi-public Perigord tourism company, manager of cultural sites (Including Le Thot, Espace Cro-Magnon and Lascaux II), accommodations and leisure activities, is authorized to perform sales and bookings of holidays and hospitality services in Dordogne—Atout France (French Tourism Development Agency) register of tour and holiday operators under number IM024130002 - N° SIRET 415 136 407 000 12 n° APE : 9103 Z — Financial Guarantee - Crédit Agricole Charente Périgord - avenue du Général de Gaulle, BP 21 - 16800 Soyaux – Professional Liability insurance: cabinet macary - charier - 14 cours Montaigne, BP 80001 - 24001 Périgueux cedex.

Article 1. Application of General Conditions of sale
1.1 These general conditions of sale apply to all orders of Internet tickets made on the www.lascaux.fr Internet site via the interface CityBreak. The operating company Semitour Périgord reserves the possibility to adapt or modify them at any time. In this case, the general conditions of sale in force on the day of the order would apply.

Article.2..Contractual Relations
2.1. The information on the Lascaux website and the brochures of the current year may be subject to modifications of which the customer will be informed before conclusion of the order.
2.2 Semitour Périgord is the single point of contact for the customer and accountable to him as regards complying with the proper performance of the obligations arising from these conditions of sale. Semitour Périgord cannot be held responsible for damages resulting from force majeure or due to any third party to the organisation, to the conduct of the visit and to the services provided at this time.
2.3 The customer acknowledges his capacity to contract under the following conditions of sale: to be at least 18 years of age, be legally capable of contracting and not be under tutorship or guardianship. Failing that, Semitour Périgord reserves the right to cancel the order.
2.4 In application of article L 121-21-8 12° of the French Consumer Code, the services offered by Semitour as leisure services to be delivered at a fixed date or a defined time are not subject to the application of the right of withdrawal in accordance with articles L 121-21 and following of the same Code, in the field of distance selling.
2.5 The offers of sale on the www.lascaux.fr website covered by these conditions of sale are generally valid as long as they remain on line until the allocated number is sold out. In fact, they may vary in real time.
2.6 Until the last minute, the schedules of visits may be modified without changing the characteristics of the service.

Article.3. Prices
3.1 The prices listed on the website and in Lascaux II and Le Thot brochures of the current year are applicable until the date of annual closing and include taxes. They are calculated according to economic conditions prevailing at the time of rate setting and may only be revised after placing the order in the case of a change in taxes applicable to the services sold.
3.2 Once the order for tickets (booking) is confirmed and paid Semitour Périgord cannot retroactively apply reductions or one-off special offers.

Article.4..Payment
4.1 All payments will be made in Euros.
4.2 Payment by credit card allows the customer to buy tickets online immediately, firmly and definitively, with the understanding that only one method of payment is allowed per order.
4.3 Accepted credit cards are valid Carte Bleue, Visa and Mastercard, which are not blocked or cancelled.
4.4 Payment must be made at the time the order is placed using a credit card and the secure payment system without any additional charges.
4.5 Semitour Périgord is not responsible for any charges on credit card transactions resulting from fluctuations in exchange rates or for other reasons.
4.6 All payments made on the website are effected by the secure payment platform. This means that no banking information concerning the customer transits via the lascaux.fr website. Credit card payment is completely secure; the customer’s order is recorded and confirmed as soon as payment is accepted by the customer’s bank.
4.7 Semitour Périgord reserves the right to refuse to process an order from a customer who has not paid a preceding order in full or with whom there is a settlement dispute pending.
4.8 The confirmation date of the ticket corresponds to the order date and its payment by credit card online (law of 13 March 2000 on the electronic signature).
4.9 Each purchase order signed by the customer with a “double click” constitutes an irrevocable acceptance that cannot be contested. The “double click”, combined with the authentication and non-repudiation process and the protection of the integrity of messages, constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.

Article 5. Validity of tickets booked on the Internet
5.1 Dated tickets ordered and purchased on the www.lascaux.fr website are valid only for the date and time chosen by the customer when making the reservation. It is not possible to change the date or the time once the order has been confirmed.
5.2 Children’s tickets ordered over the Internet may be checked by the cashier at the entry. In the absence of documentation proving that the child’s age entitles him to a specific rate, Semitour Périgord has the right to demand payment of the difference with an adult ticket, applicable on the date of the visit.
5.3 Semitour Périgord is in no way responsible for the loss or theft of tickets. No duplicate may be issued on site.

Article 6. Presentation of internet tickets
6.1 The Internet ticket (voucher) received by email must be shown at the entrance on the day of your visit. This document must be printed on white A4 format paper.*
6.2 Printed document: the printing functionality of tickets bought on the Internet implies printing these documents on an ordinary printer from an Internet connection. The customer must ensure that the tickets are of good printed quality and that they correspond to the conditions of validity described below. Partially printed, dirty, damaged or illegible documents will not be accepted and will be considered invalid. In case of bad printed quality, the customer must reprint his Internet ticket/s in order to obtain good printed quality. The customer may verify the printed quality by verifying that the information written on the Internet tickets and the barcodes are easily read.
Semitour Périgord declines all responsibility for errors that may occur while placing an order, processing or printing Internet tickets printable by the customer.
6.3. Every Internet ticket (voucher), printed has its own barcode, which is checked and recorded at the entry to the sites. It is impossible to gain admission several times using the same Internet voucher. Only the first person to present the voucher shall be admitted: this person is presumed to be the valid ticket holder. Internet tickets are personal and non-transferable. They cannot be exchanged or reimbursed.

Article 7. Security safeguards for personal data
7.1 In conformity with the law of Data Protection of January 6th, 1978, the customer reserves the right to access, rectify, modify and delete all data concerning him. This right may be exercised by writing to us at the following address with your surname, name and address to: Semitour Périgord 25 Rue du Président Wilson, 24001.Périgueux.Cedex.
7.2 Personal data collected by Semitour Périgord during the purchase of tickets is strictly reserved for the use of ticketing services.

Article 8. Applicable law
8.1 Any dispute for whatever cause shall be addressed with a view to an amicable settlement by the communication of a registered letter with acknowledgement of receipt, this attempt at conciliation not however being a prerequisite to seeking precautionary measures.
8.2 In conformity with article L.133-4 of the French Consumer Code, the consumer customer is informed of the possibility of recourse, in case of disagreement, to a conventional mediation proceeding or any other alternative means of settling disputes.
8.3 In the absence of an amiable solution within 30 calendar days starting from the delivery to the recipient party of the request for conciliation, any dispute concerning the formation, validity, interpretation, performance or termination of the contract will be subject to the jurisdiction of the competent court.

 

*If printing is not possible, a presentation of your ticket on smartphone or digital tablet will be permit, a proof of identity will be required.

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